Last updated: October 2026
We want you to be happy with your purchase. Because most of our inventory is used, our returns policy differs for used and new equipment.
Used Equipment
Used items are sold as described. We document condition carefully and are happy to answer questions or send extra photos before you buy.
- Sales of used items are final, except where an item is significantly not as described.
- If your item is significantly not as described, contact us within 7 days of delivery with photos and details.
New Equipment
- New items may be returned within 14 days of delivery if unused and in original packaging.
- Please contact us before sending anything back — returns sent without approval can't be accepted.
- Unless the item was faulty or sent in error, the buyer pays return shipping.
Damaged or Incorrect Items
If an item arrives damaged or we sent the wrong item, contact us within 48 hours of delivery with photos. We'll arrange a repair, replacement or refund.
Refunds
Once a return is received and inspected, approved refunds are made by bank transfer to the account that paid, usually within 10 business days. Original shipping charges are refundable only if the return is due to our error.
How to Start a Return
Email [email protected] or call (210) 547-2283 with your order number and the reason for the return.